Acorn Educational Exchanges is the specialist for educational trips to Europe. With our work experience programme, you will benefit from an invaluable stay in a foreign country. Our Sports and Language programme is for the most adventurous who want to combine leisure and languages.
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After booking  
The following is very important: read thoroughly, show it to your parents, take action and DO NOT leave until the last minute.
You can also download a copy by clicking here (
)

Passports/Visas

Having a valid passport is YOUR RESPONSIBILITY. You will not be entitled to a refund if you are unable to travel due to not being able to get a passport on time.

If you come from a non EU country, you may need a visa. We are not able to make enquiries on your behalf. You must contact the relevant embassy (French, German, Italian or Spanish as appropriate) AS SOON AS POSSIBLE.

French Embassy 020 7073 1250
http://www.consulfrance-londres.org/article.php3?id_article=318

German Embassy 020 7824 1300
http://www.german-embassy.org.uk/visa_information.html

Italian Embassy 020 7312 2200
http://www.esteri.it/visti/index_eng.asp

Spanish Embassy 020 7235 5555
http://www.mae.es./en/MenuPpal/Consulares/Servicios+Consulares/A+Extranjeros/Visados/

ACTION
Apply for your passport EARLY; get in touch with the relevant embassy AS SOON AS YOU CAN.

EHIC card

This entitles you to receive medical treatment for free or at a reduced cost when you are abroad. You can get information about applying or apply online at https://www.ehic.org.uk/InternetPROD/home.do

Don't forget that some treatments which might be free in the UK may not be so in your destination country, even with this card.

Don't forget that you may need money to pay for health care and that an excess will apply (usually £25) before the insurance company will pay towards the cost of your care. Any payments you make are recoverable by you, although we will provide advice and the appropriate documentation as necessary.

If additional funds are needed whilst you are abroad, we can very occasionally arrange for money to be given to you by our Group Leaders and then taken from the £50 caution deposit cheque held in the office. This is only possible in very difficult circumstances.

Medical conditions

You MUST declare any pre-existing medical conditions to the insurance company in order to be covered. We also need to know about anything which might affect your ability to take part in the work experience programme.

ACTION
Call us on 0115 9404 500 and ask for a copy of the pre-existing condition form; tell us about your condition on the application form; include other information on a separate sheet if necessary.

Insurance

Please make sure you that you are fully aware of all terms, conditions and limitations of the insurance policy. PLEASE NOTE THE EXCLUSIONS IN PARTICULAR, for example you are not covered for:

- any single item or set of items worth over £200;
- cash over £200;
- any valuables not kept safely on your person or in a locked room and preferably in a safety deposit box (available in some hotels) – why not consider buying a padlock for your suitcase?
- any thefts not reported to the police within 24 hours of the discovery of the event of loss.

Booking conditions

Please take careful note of the cancellation charges levied should you change your mind about going for a reason not covered by the insurance.

If you cancel:

- your deposit will definitely be lost;
- between 6 and 10 weeks before departure, you will lose 50% of the total price of the trip;
- between 2 and 6 weeks before departure, you will lose 75% of the total price of the trip;
- less than 2 weeks before departure, you will lose 100% of the total price of the trip.

YOU ARE LIABLE FOR THESE CHARGES and not the school or trust fund which has paid for you as it is YOU and YOUR parent or guardian who have signed up to the booking conditions.

You MUST put your cancellation in writing within 48 hours of informing us of your intent to cancel before we or the insurance company can refund any money to you (see booking conditions). If you have to cancel for a reason covered by your insurance, eg ill health, we will provide you with appropriate documents on receipt of your written notification of cancellation.

The full booking conditions can be obtained from the download centre

Transferring

In some circumstances, it may be possible to transfer your place to a trip at a later date. We need to know about this in writing as soon as possible. If you fail to let us know soon enough, costs may be incurred (see booking conditions). If you had intended to travel by air, we will probably have to charge you the cost of the flight. Should your reason be covered by the insurance, we would be happy to furnish you with the relevant documentation.